Case study · Real estate

A real estate office cut missed calls by 80% with an AI receptionist.

Caldwell Realty Group was losing buyers every weekend — calls after open houses hit voicemail and buyers booked with the next agent. LoopLogic replaced their after-hours gap with an AI receptionist that qualifies buyers on the spot, books showings, and routes hot leads to on-call agents. Here's what changed in the eight weeks after it went live.

/ The before / after

What a Saturday-evening buyer inquiry looks like now.

The same three steps a post-open-house buyer hits — but the middle step no longer depends on an agent being available.

01

Missed inquiry

It's 6:30pm on a Saturday. A buyer just walked out of an open house and calls the listing agent directly. Before the system, that call rang out, hit voicemail, and the buyer called the next number in their search results.

~70% of after-hours real estate calls are never returned in time to win the client.

02

AI answers

The AI picks up immediately, qualifies the buyer — budget, pre-approval status, preferred neighborhoods, and available showing windows — then either books the appointment or routes the lead to the on-call agent with a full context summary.

Real qualification, not a hold message. Every buyer gets the same attentive experience regardless of the hour.

03

Showing booked

The calendar entry lands with the buyer's full profile attached — budget range, pre-approval status, preferred area, and a callback number. The agent arrives informed, not scrambling to remember a rushed voicemail.

Three of Caldwell's last five signed buyers came in through an after-hours call.

We were losing buyers every weekend — they'd call after the open house, hit voicemail, and book with the next agent. Now the AI qualifies them on the spot. Three of our last five signed buyers came in through an after-hours call.
Morgan CaldwellPrincipal Broker, Caldwell Realty Group
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