The gap
New-patient calls after hours go to voicemail
A toothache caller at 9pm hits your voicemail, leaves a message, and by the time your front desk calls back at 9am the patient has already booked with the practice down the street.
We answer in under 30 seconds, qualify the concern, and book the consult.
The gap
Hygiene re-care and confirmations slip through
A 6-month cleaning reminder that goes out two days late lands on a fully-booked morning. No-shows erode Tuesday and Wednesday chair time that re-care sequences are designed to fill.
Missed-call SMS + email + hygiene recall sequences go out the same minute the gap opens.
The gap
Insurance questions lose leads before the first visit
"Do you take Delta Dental?" and "what does a crown run me with insurance?" go unanswered when the front desk is on another call. The lead drifts to a practice whose website answered it first.
Insurance and pricing Q&A are captured on the very first contact.