The gap
After-hours legal inquiries go to voicemail
A prospective client calls at 9pm about a custody matter, a wrongful-termination claim, or a small-business dispute. The office is closed. By the time the partner calls back at 9am, the caller has already retained the firm on the next Google result who picked up first.
We answer in under 30 seconds, screen the matter type, and book the consultation.
The gap
Intake bottlenecks choke the partner calendar
A new retainer starts with a 30-minute intake call plus a separate conflict-of-interest check. Without a system that runs both before the partner opens their laptop, half the prospect's story is reconstructed from a voicemail — and the consult window has already pushed a day.
Matter type, opposing party, and conflict-of-interest screen are collected on the first call.
The gap
Conflict-check delays turn urgent prospects into lost matters
A caller has a statutory deadline 14 days out. The firm's intake desk needs a day to run conflict of interest before booking. The prospect reads silence as indifference and signs a retainer with the first firm that screens them on the spot.
Opposing party + matter type are captured and checked the same minute the call ends.