The gap
Treatment inquiries after hours go to voicemail
A caller asks about Botox pricing, filler packages, or body-contouring sessions at 9pm. The front desk hears about it in the morning — and by then the prospect has already booked a consult at the med spa across town.
We answer in under 30 seconds, qualify the treatment, and book the consult.
The gap
Post-consult follow-ups slip through
After a consultation, patients cool off fast. A follow-up reminder that goes out two days late lands on a fully-booked week, and the no-show erodes a treatment room that the aftercare sequence was designed to fill.
Missed-call SMS + email + re-booking sequences go out the same minute the gap opens.
The gap
HIPAA-aware handling makes every front desk nervous
"Can you send me my chart?" and "what's the recovery timeline for laser?" go unanswered when the front desk is on another line. Staff freeze, the lead drifts to a med spa whose website answered first.
Treatment Q&A is captured on the very first contact — PHI stays off the line.