The gap
Tax-season overflow calls hit voicemail at 9pm
A small-business owner calls about an extension request two days before the deadline. A new prospect rings about a 1099 filing at dinnertime. The office is closed. By the time the partner calls back at 9am, the engagement has been signed by whichever firm picked up first.
We answer in under 30 seconds, capture the deadline and entity type, and route it.
The gap
IRS deadline-extension intake slips past the cutoff
A client needs a 4868 extension filed tonight. The partner inbox is full, the admin is on another line, and the extension request lands in voicemail six hours before the IRS cutoff. The client files a paper extension themselves and quietly switches preparers for next year.
Extension-request, entity type, and fee authorization are captured on the very first contact.
The gap
Document-collection tickets bounce between calls and emails
Where is the K-1. Where is the 1099-INT. The receipts were dropped off last week. Three phone tags across three weeks, bookkeeping slips, partners chase missing documents, and the engagement closes a month late.
Document-collection SMS + email sequences fire the same minute the ticket opens.